Dispatch
Your order is prepared in our workshop and generally shipped within 48 hours of receipt of payment (excluding weekends and public holidays). As our pieces are handmade, bespoke creations may take longer; you will be informed before ordering.
Carrier and delivery times
We ship with La Poste, by tracked Colissimo or tracked letter depending on parcel size. You receive a tracking number by email as soon as your order ships.
- Mainland France: about 3 working days after dispatch
- Europe and worldwide: longer, depending on the destination
Parcels are delivered without signature. If you would like delivery against signature, an extra charge applies: please contact us before ordering.
Shipping costs
Shipping costs include packaging, handling and postage. They depend on the weight and destination of your order and are shown before you confirm your order.
Free shipping on orders over €150.
To make the most of shipping costs, group your purchases into a single order: two separate orders cannot be combined into one parcel. If an order is delivered in several parts for availability reasons, you only pay shipping once.
On receipt
Please check your parcel on delivery. If it is damaged or an item is missing, report it if possible within 48 hours to the carrier and to us at mail@traveller-shop.com, with a photo. This does not affect your statutory rights.
The parcel travels under our responsibility until you take possession of it: if it is lost or damaged in transit, we will find a solution with you.
Delivery outside the European Union
For shipments outside the European Union, the destination country may charge customs duties and import taxes. These are payable by the recipient.
Returns
You have 14 days after receipt to return an item. All conditions are set out in our terms and conditions of sale.